Terms and Conditions

Furniture Moving

Payment Terms – Payment is due upon receipt of invoice.
Crew & Vehicle Allocation – We reserve the right to adjust crew and/or vehicle allocation to ensure your booking is completed, charged at the corresponding rate (we will notify you where possible).
Customer Presence – We strongly recommend you (or your representative) remain on-site for the entire loading/unloading process to ensure smooth communication and quick decision-making.
Depot-to-Depot Charging – All jobs are charged from the time our vehicle leaves the depot until it returns.
Late Cancellation – If you no longer wish to proceed with your booking, you must contact us during business hours to cancel. Only cancellations made with at least 24 hours’ notice within business hours (Mon–Fri, 8am–5pm) are valid. Weekend messages or emails do not count as notice. Cancellations with less than 24 hours’ valid notice may incur a Late Cancellation Fee.
Late Payment & Recovery Costs – We may charge late payment fees and any additional recovery costs incurred.
Insurance Responsibility – Full transit insurance is the customer’s responsibility (unless you upgrade to our Premium Insurance). An itemised valued inventory list is required to arrange this cover.
Flatscreen TVs –
- Must be transported in their original box OR
- Hired heavy-duty VAAM TV Box ($125 incl. GST) OR
- Transported privately by the customer.
Credit Card Payments – Accepted by phone with a 2.6% transaction fee.
Prohibited Items – We cannot legally transport gas bottles, paint, flammable substances, petrol canisters, or batteries. You may transport these items in your private vehicle.
Delays & Force Majeure – We are not liable for delays caused by weather, traffic, previous jobs, port congestion, pandemics, acts of God, or other events outside our control.

Arrival Times – Arrival times are estimates only. Delays may occur due to prior jobs or unforeseen circumstances. VAAM is not responsible for losses arising from such delays.

Important Notice – Carriage at Owner’s Risk

All goods moved by Van and a Man (VAAM) are carried at Owner’s Risk in accordance with the Contract and Commercial Law Act 2017.
This means VAAM is not liable for any unintentional loss or damage to your goods that occurs during packing, loading, transport, storage, or unloading.

We take every care to ensure your move goes smoothly, but accidents can happen. You are responsible for arranging your own transit insurance if you want your goods to be covered for accidental loss or damage.

We strongly advise you obtain your own private transit insurance. Van and a Man can provide enhanced cover at an additional cost. Please contact us for details and a quote.

By booking with Van and a Man, you acknowledge and agree that your goods will be carried at Owner’s Risk and that you have had the opportunity to arrange your own insurance or upgrade to Premium Insurance via our team before the move.

Storage

Rental Agreement – The Storage Owner rents to the Storer, and the Storer rents the storage unit assigned, based on the Storer’s requirements.
Term of Storage – The term begins when the goods are received and continues until the agreed term expires. Extensions may be agreed upon at the current rate.
No Bailment Created – This agreement is for rental of space only; the Storage Owner is not a bailee or warehouseman and does not take possession of the goods.
Notice to Vacate – Either party may terminate after the initial term by giving 14 days’ written notice. Rent is payable for the full 14-day notice period.
Condition on Vacate – The unit must be emptied, cleaned, and all rent paid before the agreement ends.
Payment Terms – Rent must be paid in advance. Monthly invoices are issued and payable on receipt. All rent must be paid in full prior to vacating.
Use of Unit – Units may only be used for clean, dry, non-dangerous, non-flammable, non-perishable goods. Items likely to attract vermin, emit odours, or pose a health hazard are not permitted. Personal documents, heirlooms, or irreplaceable items must be appropriately packed.
Access – 24/7 access is provided for all storage facilities except Rotherham Street (access is business hours only). Access may be suspended for overdue accounts.
Storage Owner’s Lien – If rent is overdue and the Storer fails to respond, the Storage Owner may, after 14 days’ written notice, enter the unit and sell, destroy, or dispose of the contents without liability.
Risk – The Storage Owner is not liable for loss or damage to goods in storage, regardless of cause (including default or neglect).
Insurance – The Storer must arrange their own insurance cover or accept full personal responsibility for any loss.
Indemnity – The Storer indemnifies the Storage Owner for any damage caused by the Storer, their agents, or invitees, including damage to the facility or other units.
Notices – All notices will be sent by email to the address on record and are deemed received on the day they are sent.
Debt Recovery – Accounts in arrears may be referred to a debt collection agency. All costs of recovery (debt collection fees, legal costs, admin fees) will be added to the outstanding balance and payable by the Storer.

Important Notice – Storage at Owner’s Risk

All goods stored with Van and a Man are kept at Owner’s Risk. This means that the Storage Owner accepts no responsibility for loss or damage to goods stored in the storage unit, however caused — including fire, theft, flood, vermin, or any other event.

You are responsible for arranging your own contents or storage insurance if you wish your goods to be covered while in storage. Van and a Man does not provide automatic cover for stored goods.

Your Options:

Self-Insurance– you choose to accept the risk personally.
Private Cover – arrange contents insurance with your insurer and confirm that your goods are covered while in commercial storage.

By storing with Van and a Man, you acknowledge and agree that your goods are stored at Owner’s Risk, and you have had the opportunity to arrange your own insurance before storing your goods.